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Is your maid service guaranteed?
Just Cleaning offers a 100% Customer Satisfaction Guarantee
to all its clients. If you are not satisfied with our service,
call us within 24 hours and we will re-clean your home until
you are 100% satisfied.
Are you insured and bonded?
We
treat your home with the greatest care; however,
should damage or breakage occur, we will have the item repaired
or replaced if it cannot be repaired. Insurance claims will
be filed when appropriate. Just Cleaning is bonded and insured.
Do I need to be home when you clean?
You can be home if you like, but most customers prefer to
give us a key that is secured in our office or you can leave
the key in a safe place. However, this is not a very secure
system and we do not encourage it. If we are unable to enter
your home, you will incur a lockout fee of $30. Alarm systems
need to be off.
How do you protect my keys?
Your key is placed in a security box and the manager is the
only person that has access. In addition, all keys are identified
with only a number. On the day of your cleaning your key is
issued to the team member and at the end of the day is returned
to the security box.
Who is going to clean
my home?
Our Just Cleaning team will be servicing your housecleaning
needs. Our teams consist of one, two and three team members
for your convenience and preference. In addition, our Quality
Control Supervisor will randomly stop by to ensure your cleaning
standards and special requests have been met.
Will the same team member always clean my home?
Our goal is to have the same team clean your home every time.
However, circumstances like sickness, weather, holidays and
accidents might cause a different team member to clean your
home.
At what time will the team member be at my home?
Our cleaning schedule is Monday through Friday, 8:00 a.m.
to 5:00 p.m. While in most cases it is impossible to give
a specific time to be at your home, we will make every effort
to meet your needs. Saturday cleanings are available by appointment
only.
How long does it take to clean my home?
Our Just Cleaning Team will average 1.5 to 3 hours to clean
a 3 bedroom 2 bathrooms home. However, time will vary depending
on the condition and size of your home.
What do I have to do before the cleaning?
In order to provide you with a high quality service, we ask
you to take a few minutes the night before to pick up personal
clothing, toys and other household items. The fewer items
the maid has to pick-up, the more we can concentrate in actual
cleaning.
Do I need to provide supplies or equipment?
We use our own supplies and equipment. However, if you preferred
we use your supplies and equipment, we would be please to
accommodate your request.
What type of supplies I need to have?
None. However, if you like to provide your own supplies we
recommend that you have Windex, Pine-Sol, Soft Scrub, Tylex,
Clorox Cleaner, Easy Off, Wood Floor Cleaner, Sponges, Paper
Towels, Trash Bags, Vacuum, Mop and Broom. Please leave cleaning
supplies on the kitchen counter.
What would your cleaning member not clean?
Our maids will not clean human or pet feces, vomit, urine
or blood due to sanitary reasons.
How do I leave special instructions for my cleaning team?
Please contact your Account Manager or e-mail us your special
instructions. Do not leave any notes in your home.
What do I have to do if my home has been recently remodel
or under repair?
Please contact your Account Manager to request a Deep Cleaning
or a Custom Cleaning program so your home can be adequately
cleaned.
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