Is your maid service guaranteed?
Just Cleaning offers a 100% Customer Satisfaction Guarantee to all its clients. If you are not satisfied with our service, call us within 24 hours and we will re-clean your home until you are 100% satisfied.

Are you insured and bonded?
We treat your home wit the greatest care; however, should damage or breakage occur, we will have the item repaired or replaced if it cannot be repaired. Insurance claims will be filed when appropriate. Just Cleaning is bonded and insured.

Do I need to be home when you clean?
You can be home if you like, but most customers prefer to give us a key that is secured in our office or you can leave the key in a safe place. However, this is not a very secure system and we do not encourage it. If we are unable to enter your home, you will incur a lockout fee of $30 dollars. Alarm systems can be left off.

How do you protect my keys?
Your key is placed in a security box and the manager is the only person that has access. In addition, all keys are identified with only a number. On the day of your cleaning your key is issued to the team member and at the end of the day is returned to the security box.

Who is going to clean my home?
Our Just Cleaning team will be servicing your housecleaning needs. Our teams consist of one, two and three team members for your convenience and preference. In addition, our Quality Control Supervisor will randomly stop by to ensure your cleaning standards and special requests have been met.

Will the same team member always clean my home?
Our goal is to have the same team member clean your home every time. However, circumstances like sickness, weather, holidays and accidents might cause a different team to clean your home.

At what time will the team member be at my home?
Our cleaning schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. While in most cases it is impossible to give a specific time to be at your home, we will make every effort to meet your needs. Saturday cleanings are available by appointment only.

Do I need to provide supplies or equipment?
We use our own supplies and equipment. However, if you preferred we use your supplies and equipment, we would be please to accommodate your request.

What type of supplies I need to have?
None. However, if you like to provide your own supplies we recommend that you have Windex, Pine-Sol, Soft Scrub, Tylex, Clorox Cleaner, Easy Off, Wood Floor Cleaner, Sponges, Paper Towels, Trash Bags, Vacuum, Mop and Broom. Please leave cleaning supplies on the kitchen counter

How long does it take to clean my home?
Our Just Cleaning Team will average 1.5 to 3 hours to clean a 3 bedroom 2 bathroom home. However, time will vary depending on the condition and size of your home.

What is Block-Cleaning?
Block Cleaning Service offers a personalized affordable cleaning solution for homeowners that need an extra helping hand with their large homes. Simply give us your To-Do List and our maid will get it done. Block-Cleaning is a 4hr cleaning performed by one maid. The maid will work according to your priority list, and she will use your own supplies and equipment. Please be advised that our maid will only complete the items she can clean within the 4 hr period. If you would like a full cleaning of your home, please request our Standard Service. For more information contact your Account Manager.

What do I have to do before the cleaning?
In order to provide you with a high quality service, we ask you to take a few minutes the night before to pick up personal clothing, toys and other household items. We have no problem cleaning with pets in the house; however, for safety reasons you need to keep your pets in a safe place. Please leave cleaning supplies on the kitchen counter.

What is an Account Manager?
Our Account Manager's are your one stop point of contact. There job is design to help you trough the process of scheduling time-off, new appointments, re-schedules, special request, service questions, and relaying special instructions to your cleaning team. Please contact your Account manager for any customer service requests.

How do I leave special instructions for my cleaning team?
Please contact your Account Manager or e-mail us your special instructions. Do not leave any notes in your home.

What happens if my cleaning falls on a holiday?
If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service.

What happens if I need to change the scheduled cleaning?
Just give us a call 24 hours before your cleaning. If you fail to do this, you might incur a $30 dollar rescheduling fee.

Do I need to sign a contract?
No, you do not need to sign a contract. However, we do encourage you to request weekly, biweekly or every three weeks service to get lower prices. You can stop anytime, simply give us a call.

What happens if I requested regular scheduled visits and stop?
You need at least 3 continuous cleanings to qualify for discounted prices. If you stop before your third cleaning, you will be subject to a $50 charge.

How would I pay for your services?
You can pay with a debit or credit card. We accept Visa & MasterCard. Payment is due the day of the cleaning once all work is completed.

Don't see your Question?
Please give us a call or e-mail us